SAP Application Support Officer – Human Resources & Time Management

Knowledge, Information and Technology Services
Ottawa - Ontario


  • An eligibility list may be established for similar positions for a one year period.
  • This is a continuing position.

Your challenge

Are you looking for interesting challenges within the security of a stable position?  Are you good at digging through data and solving puzzles?  Are you intrigued by the people-side of information technology? If you are, we want you to join our team.

We are looking for a bright, dynamic individual to work with colleagues in the Knowledge and Information Technology Services Branch to support the SAP HR module and Time Evaluation activities as well as the SAP SuccessFactors application. Under the guidance of the Senior Business Analyst, you will provide second-level support to clients (employees and colleagues in the Human Resources Branch) by interpreting leave reports, responding to Help Desk tickets and providing support for users of the SAP HR module and the SAP SuccessFactors product.  You will also assist in the development of new functionality by providing support in the execution of test cases and the development and delivery of training and/or information sessions.

Screening criteria

Applicants must demonstrate within the content of their application that they meet the following screening criteria in order to be given further consideration as candidates:


Successful completion of two (2) years of post-secondary education in Computer Science, Information Technology, Information Management or another specialty relevant to the position. 

For alternate qualifications please refer to equivalency heading below. 

For alternate qualifications please refer to equivalency heading below.


Experience in supporting the Human Resources and/or Time Management modules of an ERP system*, including:

  • Monitoring Reports and logs
  • Preparing test cases and executing tests in support of new configuration or projects
  • Configuration of Time Schemas and/or Time Evaluation rules
  • Configuration of the HR module

Experience providing first- or second-level support to clients of the HR Module in an ERP system*

Experience developing training materials and documentation;

Experience in the delivery of training and/or information sessions using a variety of methods;

Experience in the use and/or administration of SAP SuccessFactors would be an asset.

*Preference may be given to SAP experience

For alternate qualifications please refer to equivalency heading below.


A combination of education, training and/or experience may also be considered. 

Condition of employment

  • Must be available to work overtime.
  • Reliability Status

Language requirements

  • English

Assessment criteria

Candidates will be assessed on the basis of the following criteria:

Technical competencies:

Ability to configure rules relating to time evaluation;

Knowledge of Time Schemas and Collective Agreements;

Ability to analyse and prioritize technical and procedural problems;

Ability to orally communicate to clients, providing clear explanations and technical training;

Ability to prepare business requirements and end-user documentation in a clear and understandable manner;

Knowledge of the systems development lifecycle and testing techniques;

Ability to develop various test scenarios and execute quality assurance activities.

Behavioural competencies:

Conceptual and Analytical Ability (level 2)

Communication (level 2)

Teamwork (level 1)

Results Orientation (level 1)

For this position, NRC will evaluate candidates using the following competency profile(s):  | Technology Support

View all competency profiles.


Relocation assistance will be determined in accordance with NRC's directives.

Salary range

  • From $64,878 to $81,466 per annum.
  • An incumbent occupying a position within the CS Group is currently entitled to receive a terminable allowance of $176 per month.

Closing date

10/23/2017 (Today)

Applications will be accepted until 23:59 Eastern Time


  • Candidates must clearly demonstrate in their cover letter how they meet the education and experience factors listed on the poster. Candidates must use the education/experience criteria as a header and then write one or two paragraphs demonstrating how they meet them by providing concrete examples. In addition, the candidate is encouraged to describe in detail when, where and how he/she gained the experience. Failure to provide an appropriate cover letter will result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information.
  • This position is being advertised internally and externally simultaneously, however first consideration will be given to internal NRC applicants.
  • Preference will be given to Canadian Citizens and Permanent Residents of Canada. Please include citizenship information in your application.
  • Salary rates currently under review.
  • The incumbent must adhere to safe workplace practices at all times.
  • NRC employees enjoy a wide-range of benefits including comprehensive health and dental plans, pension and insurance plans, vacation and other leave entitlements.
  • Overtime may sometimes be required.
  • We thank all those who apply, however only those selected for further consideration will be contacted.

To apply

All applications must be submitted on-line.  Please do not fax or email your applications. By applying over the web, your application becomes available to managers immediately. Applications must be received no later than the closing date.

You should also be prepared to attach your résumé into the online application form in one of the following formats:

  • Microsoft Word
  • Rich Text Format (RTF)
  • ASCII text
  • PDF

As an employer who values diversity in its workforce, we encourage candidates to self-identify as members of the following designated groups: women, visible minorities, aboriginal peoples and persons with disabilities. Measures for accommodation are available to all candidates retained for further assessment.

Please review instructions before applying online.

To obtain a copy of the job description

Please direct your questions, with the hiring number (24-17-0493) to:

Telephone: (613) 993-9424